Return Policy for Roadside Delights

Effective Date: [Insert Date]

At Roadside Delights, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return process. Please read our return policy below to understand your rights and how returns are handled.

1. Eligibility for Returns

You may return most items purchased on Roadside Delights within [Insert Number, e.g., 30] days of the delivery date for a full refund or exchange. To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition as when you received it.
• The item must be in its original packaging.
• You must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food and flowers)
• Personalized or customized products
• Items marked as final sale or non-returnable at the time of purchase
• Gift cards
• Downloadable software or digital products
• Health and personal care products (if opened)

Please review the product description carefully to determine if an item is non-returnable.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us: Send an email to [Insert Contact Email] with your order number, item details, and reason for the return. We will provide you with return instructions and a return authorization.
2. Prepare the Package: Securely pack the item(s) you are returning in the original packaging, if possible. Include all accessories, manuals, and documentation that came with the product.
3. Ship the Return: Send the item(s) to the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to our error (e.g., receiving the wrong item or a defective product).

We recommend using a trackable shipping method to ensure the item reaches us safely. We are not responsible for returns lost or damaged in transit.

4. Return Shipping Costs

Unless the return is due to an error on our part, you are responsible for paying the return shipping costs. Shipping fees are non-refundable, and they will be deducted from your refund if applicable.

If the item is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

5. Refunds

Once we receive and inspect your return, we will notify you via email. If your return is approved, we will process a refund to your original method of payment.

Refund Time Frame:

• Refunds will be processed within [Insert Time Frame, e.g., 7-10 business days] after we receive the returned item.
• If you haven’t received your refund within the specified time frame, please check with your bank or credit card provider, as processing times may vary.

Partial Refunds:
In certain cases, partial refunds may be granted if:

• The item shows signs of use or is not returned in its original condition.
• The item is returned after the [Insert Number, e.g., 30] day return period.

6. Exchanges

If you need to exchange an item for a different size, color, or a replacement due to defects or damages, please contact us at [Insert Contact Email] for assistance. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [Insert Number, e.g., 7 days] of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

8. Sale and Discounted Items

Only regular-priced items may be returned or refunded. Unfortunately, sale items or items purchased with a discount are final sale and cannot be returned or exchanged.

9. Contact Us

If you have any questions about our return policy or need help initiating a return, please contact us at:

Roadside Delights
Email: [email protected]
Phone: 0000000000000
Address: Australia