Refund Policy for Roadside Delights

At Roadside Delights, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy to understand how returns, refunds, and exchanges are handled.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, the item must meet the following criteria:

• Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A valid receipt or proof of purchase must be provided for all returns.

2. Non-Returnable Items

Certain items are not eligible for return. These include:

• Perishable goods (e.g., food, flowers)
• Customized or personalized items
• Gift cards
• Downloadable digital products
• Health and personal care items (if opened)

Please check the product description for information on whether an item is eligible for return.

3. Refunds

Once we receive your returned item, we will inspect it and notify you via email. If your return is approved, we will process a refund to your original method of payment.

Refund Process:

• Refunds will be issued within [Insert Time Frame, e.g., 7-10 business days] after the return is received and inspected.
• You will receive the refund in the form of a credit back to your credit card or original method of payment.

Partial Refunds: In some cases, only partial refunds may be granted:

• Items that are not in their original condition, are damaged or have missing parts for reasons not due to our error.
• Items returned after 30 days of delivery.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Contact Information] to arrange the exchange.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning an item unless the item is defective or the return is due to our error. Shipping costs are non-refundable.

If you receive a refund, the original shipping cost (if applicable) will be deducted from your refund.

6. How to Initiate a Return

To initiate a return or request an exchange, please follow these steps:

1. Contact our customer service team at [Insert Contact Email] to request a return authorization.
2. Provide your order number and reason for the return.
3. After receiving return instructions, package the item securely and ship it to the address provided.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you haven’t received a refund after the designated refund processing time, please check with your bank or credit card company first. There is often some processing time before a refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at [Insert Contact Email].

8. Contact Us

If you have any questions regarding our Refund Policy or need further assistance with your return, feel free to contact us at:

Roadside Delights
Email: [email protected]
Phone: 00000000000
Address: Australia